Terms and Conditions
MEALS refers to cooking or preparing meals/snacks. Every 1 meal/snack is one serving for one individual. I take care of the grocery shopping needed for the meals, while Client takes care of payment upon booking. We will also clean the kitchen after we are done cooking, serving and containing meals/snacks. However, we do ask you have the kitchen clean, readily accessible, clean countertops, proper and clean cooking utensils and proper and clean containers. If Client’s kitchen is not clean and readily accessible, we can provide these services at extra charge and will require extra time. All meals include grocery shopping for meal/snack ingredients, cooking/preparing meals/snacks, serving the meal and cleaning kitchen afterward. Grocery shopping will consist of the meal’s ingredients list.
Cooked Meals- food that has been heated before it is served and eaten. Having been prepared for eating by the application of heat.
Raw Meals- food that has never been heated that is served and eaten, without the application of heat.
Meal prep- preparing food that is ready for heating/serving for a later time. Also the process of planning and preparing raw meals/snacks.
Snacks- refers to one cooked/raw/prepared snack, if requested, that will take place of one meal. Can provide cooked, raw, or prepared snacks.
Grocery shopping- Grocery shopping will consist of Meal’s ingredients list ONLY unless otherwise instructed. Clients can add up to 20 items at no charge. After 20 items, there will be a $25 charge.
TIDY UP refers to making small changes to something or a place to make it better. No solution or water is applied. Tidying up includes vacuuming, throwing away trash, emptying interior trash bins, putting dirty laundry in the hamper, loading 1 load of dishes in the empty dishwasher, fluffing couch pillows, straightening out table books and magazines, and making the bed. This does not include dusting or cleaning. Although we wish we could, we cannot move furniture.
DUSTING refers to the removal of dust with a rag, duster, or vacuum. No solution is applied. Dusting books, rugs and carpets will ALWAYS be priced separately. Excessive buildup may require extra time and charge, depending on severity. Although we wish we could, we cannot move furniture. Please allow for some dust resettlement after completion; although limiting the dust in the air, we cannot clean the air to prevent the resettlement.
Light Dusting- Dusting exposed/ readily accessible surfaces only. This includes exposed/ readily accessible furniture, light switches, televisions/screens, door handles, and window sills. Around objects, not under objects. Not having to move nicknacks, furniture, or any items.
Deep Dusting- Dusting under and behind items and nicknacks no heavier than 25lbs or large furniture.
Deep Dusting includes dusting: Ceiling fan blades, window sills, windows, picture frames, baseboards, walls, electrical cords, televisions/screens, furniture, light switches, door handles, vent covers, door casings, doors, and nicknacks. Excessive buildup may require extra time and charge, depending on severity. Although we wish we could, we cannot move furniture.
CLEANING refers to the removal of germs, dirt, and impurities from surfaces. It does not kill germs, but by removing them, it lowers their numbers and the risk of spreading infection. Using soap and water to scrub and wipe the object down may be applied when needed. Toilets, Tubs, and Floors will need to be scrubbed with water. Cleaning shower, tub, the interior of kitchen appliances, windows, blinds, screens, and hard floors will ALWAYS be priced separately. Excessive buildup may require extra time and charge, depending on severity. Although we wish we could, we cannot move furniture. Please allow the proper amount of time for requested services.
Light Cleaning- This includes cleaning exposed/readily accessible countertops, furniture, trash, interior trash bins, make bed, mirrors
Around objects, not under objects. Not having to move nicknacks, furniture, or any items.
Deep Cleaning- An exceptionally systematic cleaning of a particular area or item, especially a detailed clean with the intent to reduce contamination and spread of germs. Here we clean under and behind items and nicknacks no heavier than 25 lbs or large furniture. Deep cleaning includes cleaning: sinks, de-scale faucets, and showerheads, clean toothbrush holder, cleaning mirrors throughout the home with glass cleaner, clean toilets, wipe down doorknobs, wipe down the exterior of kitchen appliances, polish steel appliances and steel on appliances. Cleaning shower, tub, the interior of kitchen appliances, windows, blinds, screens, and hard floors will ALWAYS be priced separately. Excessive buildup may require extra time and charge, depending on severity. Although we wish we could, we cannot move furniture.
One-Time / First-Time Deep Cleaning- This cleaning is essential for recurring clients and one time clients. This is when we will spend extra attention to those hard to get and easily forgotten places in your home. Usually the most neglected areas. We give extra attention to toilets, tubs, hard floors, rugs/carpets, ceiling fan blades, light fixtures, mirrors, the interior of kitchen appliances, countertops, tables, and sinks. Excessive buildup may require extra time and charge, depending on severity. Although we wish we could, we cannot move furniture. 4-hour minimum if book separately.
Move-out Cleaning and Move-in Cleaning- Charged separately, both include: deep cleaning floors, deep cleaning kitchen appliances, deep cleaning shower/tub, deep clean toilet, cleaning mirrors with solution, disinfecting door handles, disinfecting light switches, and disinfecting door jams. Excessive buildup may require extra time and charge, depending on severity. Although we wish we could, we cannot move furniture.
DISINFECTING according to the CDC disinfecting refers to using chemicals solutions, for example, EPA-registered disinfectants, to kill germs on surfaces. To ensure effectiveness, we use chemical solutions as directed on the label. Solutions we currently use are Lysol and Clorox, which are tested and approved by the CDC to kill the coronavirus, influenza virus, and….. for laundry, we use Lysol laundry sanitizer to disinfect laundry. We can use Lysol Neutra Air 2in1 to disinfect the air in an area/location upon request.
ORGANIZING refers to arranging items into a structured whole; bringing them to order. Here we categorize items into appropriate categories and subcategories and locate them in a systematic and accessible location that is also practical and adds to the room's functionality. We can dispose of any items (not to exceed 1 dump trip) you wish to refuse or recycle while going through the organizing process with a removal fee of $75. Can assistance in shopping for containers and appreciate organizational furniture for the organizing process.
LAUNDRY refers to washing dirt and germs from clothing/linen with soap and water. To be followed with a drying process. Whether, hang dry or machine dry. With the current Covid conditions we are adding Lysol Laundry Sanitizer to every load to ensure cleanliness. The use of Lysol laundry sanitizer was been tested and approved by the CDC to effectively kill the Corona Virus, along with 98% of household germs and common viruses, including the influenza virus. Please allow enough time for the requested laundry.
Machine Washing- Washing clothing and linen in a washing machine with soap and water, as directed on the label.
Hand Washing- Washing clothing and linen by hand with soap and water, as directed on the label.
SHOE POLISHING refers to polishing and shining leather shoes or boots using a waxy paste, cream, or liquid in a circular motion either by hand or machine using a rag, brush or buffer to extend the footwear’s life and restore, maintain and improve their appearance. Client must provide all/requested paste, cream and/ or liquid and rag, brush and/or buffer Client desires to use for polishing.
IRONING refers to the task of using an iron to iron clothing and linen. Client must provide iron, ironing board, and starch if desired.
RELOCATING refers to moving one’s belongings and establishing one’s self in a new place or home. Relocating includes: organizing Client’s belongings into boxes, completing a Move-out cleaning on a current home, completing a Move-In Cleaning on the new home, organizing and setting up Client’s belongings and Client in the new home, and organizing a Home Binder with Client’s vital information. This does not include dusting, laundry, or meals but can be purchased separately.
STAFF TRAINING refers to establishing and implementing methods that help employees learn specific knowledge or skills to improve performance in their current positions. There is always room for improvement. Sometimes there can be a language barrier or a small habit that needs to be corrected by a third party. Either way, sometimes we need to sharpen our skills to be properly staffed so our homes run the way we want and expect them to.
MASSAGE refers to rubbing and kneading of muscles and joints of the body to relieve tension and/or pain. Get ready for the pampering, every Massage includes a 1, 90 minute, 4 hand massage at the set price of $220, unless part of a package that has been pre-approved by management. Massage will be completed using coconut oil unless requested otherwise by the Client, in which the Client must provide requested oil. Massage may be completed by a licensed and insured third party Massage Therapist. Client is not allowed to touch Staff, make sexual remarks, or sexual advances of any kind, in any way. Failure to comply will lead to permanent termination without refund or completion of services. No exceptions. We will provide candles and music for optimal relaxation and pampering experience.
Necessary Notes are needed for gate codes, door codes, special instructions, adjustments/alterations to current routine services, presence of pets, off-limits areas, blood, mold, etc.
Before and After Photos will be taken for documentation only. Written consent will be sought out if The Original Wife would like to feature Client’s home on our Website and/or any Social Medial Platforms for business purposes.
Grace Period- Client and The Original Wife Staff have 20 minute grace time. If the Client is more than 20 minutes late and communicates this to The Original Wife Management, we can continue services as scheduled. However, the time started will be the Scheduled Start Time. If The Original Wife Staff member is late, at all, they will stay the full scheduled amount of time. Unless the Client cannot do so. In which case, the Client will be reimbursed or credited the remaining time during the following scheduled service visit.
Cancel Services Immediately and permanently if: Client makes sexual advances (ANY AND ALL SEXUAL SOLICITATION WILL BE REPORTED TO THE PROPER AUTHORITIES), Client demonstrates acts of violence, Staff is in fear of their life, Evidence of drug use is found, Visit is a reschedule due to bugs/insects/rodents and the problem is not resolved as expressed by Client and/or Visit is a reschedule due to signs of sickness and the problem is not resolved as expressed by Client.
Cancel Services Immediately and reschedule if: Bugs/insects/rodents are found (excluding common household ants, flies, and common household nonvenomous spiders- Rescheduling (with a rescheduling fee) may be done after resolved, Client is more than 20 minutes late (rescheduling fee will be added to reschedule), Client shows signs of sickness and did not notify The Original Wife Management- Rescheduling (with a rescheduling fee) will be done after resolved, Natural disasters/acts of God, Power outage, Road closures/traffic, Blood is found (rescheduling fee will be added to reschedule), and Mold is found (rescheduling fee will be added to reschedule).
Deposit is 50% of total balance due at scheduling, with the remaining balance due the day of services. If client: is 20 minutes late, bugs/rodents are found in the home, client reschedules without 72-hour notice before service date, hazard conditions/substances are found (see below for hazard details), deposit will not be refunded and a new deposit will be required for next booking.
Hazard Fee of $250 will be applied to hazardous services, such as cleaning blood, washing exterior windows, washing/dusting interior windows/ceilings higher than 8ft, where a ladder more than 2feet is needed, and where Blood and Mold are found. Blood and Mold will need different precautions, procedures, and supplies.
Materials used: During the covid19 Pandemic we will be providing Clorox/Bleach/Lysol cleaning products for disinfecting. Including Lysol Laundry Sanitizer and Lysol Neutra Air, if desired. Client is responsible for providing vacuum, mop, broom, dusters, and rags/paper towels. Client may provide private cleaning supplies if they wish. We can provide dusters, broom, and mop upon request.
Sorry, we cannot: Move furniture, guarantee the results pf mini-blinds, a step higher than a 2 step step-stool, prevent settling dust in the air after completion, clean the air, complete any sexual services, pick up animal or human feces, clean up after drugs or schedule within 24 hours.
Ordering Fine Print/ Addendum A- 4-hour minimum. Confirm with payment. No refunds, we reschedule. Client can add more time with approval, payment, and receipt before adding service time. No sexual services of ANY kind. ANY AND ALL SEXUAL SOLICITATION WILL BE REPORTED TO THE PROPER AUTHORITIES. Initial deep cleaning will be priced differently depending on severity. Client will be responsible for any fees/ fines/tows incurred if parked where the Client advises/directs. There will be no refund issued under any circumstances. Although we wish we could, we cannot move furniture Excessive buildup may require extra time and charge, depending on severity. All services must be paid in full upon booking.